Performance Management

Liberté, Égalité, Crédibilité: An Experimental Study of Citizens' Perceptions of Government Responses to COVID‐19 in Eight Countries

During a global pandemic, individual views of government can be linked to citizens’ trust and cooperation with government and their propensity to resist state policies or to take action that influences the course of a pandemic. This article explores …

Why public employees manipulate performance data: prosocial impact, job stress, and red tape

While research on the dysfunctional uses of performance data is growing, we are still in search of theories that go beyond system-specific explanations and address data manipulation behavior at the level of the employee. In this article, we …

The PSM-Leadership Fit: A model of performance information use

This article examines the use of performance information by public managers. It conceptualizes purposeful data use as a type of extra‐role behaviour which requires additional effort on the part of the managers and which is not extrinsically rewarded. …