Robots

AI-driven public services and the privacy paradox: Do citizens really care about their privacy?

Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness and privacy risks of artificial intelligence (AI) in public services. In a representative vignette experiment (n = 1,048), we asked citizens whether they would …

Ethics of robotized public services: The role of robot design and its actions

Public administrations invest heavily in the development of ‘smart’ public services, including autonomous public service robots. Since public service robots are designed to operate unsupervised, robots must interact in an ethically acceptable way …