Digitalization

AI-driven public services and the privacy paradox: Do citizens really care about their privacy?

Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness and privacy risks of artificial intelligence (AI) in public services. In a representative vignette experiment (n = 1,048), we asked citizens whether they would …

IT-Führungsrollen des Top-Management-Teams im öffentlichen Sektor

In the meantime, even in public sector organizations, there are often several IT leadership roles in top management. So far, however, we know very little about how these IT leadership roles are designed and how they can be distinguished from one …

Auf ein Wort ... Bewahrt uns KI vor unseren Biases? Wahrscheinlich nicht

Trotz zahlreicher Berichte über diskriminierende Entscheidungen von KI werden diese Systeme als effektivere und effizientere Alternative zum Menschen betrachtet. Sie seien nicht nur schneller und genauer, sondern auch objektiver als der Mensch. Das …

Ethics of robotized public services: The role of robot design and its actions

Public administrations invest heavily in the development of ‘smart’ public services, including autonomous public service robots. Since public service robots are designed to operate unsupervised, robots must interact in an ethically acceptable way …