This study examines how local governments use social media during crises and how citizens respond to their communication. Focusing on the COVID-19 pandemic, we analyse over 50,000 social media posts and 700,000 citizen reactions from 127 German local …
Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness and privacy risks of artificial intelligence (AI) in public services. In a representative vignette experiment (n = 1,048), we asked citizens whether they would …
In the meantime, even in public sector organizations, there are often several IT leadership roles in top management. So far, however, we know very little about how these IT leadership roles are designed and how they can be distinguished from one …
Trotz zahlreicher Berichte über diskriminierende Entscheidungen von KI werden diese Systeme als effektivere und effizientere Alternative zum Menschen betrachtet. Sie seien nicht nur schneller und genauer, sondern auch objektiver als der Mensch. Das …
Public administrations invest heavily in the development of ‘smart’ public services, including autonomous public service robots. Since public service robots are designed to operate unsupervised, robots must interact in an ethically acceptable way …