Public employees are expected to treat all citizens equally; however, due to limited resources and increasing demands, they often simplify their decisions by prioritizing based on social categories. Whereas previous studies have often focused on a …
Public administration research has recently paid increasing attention to public employees' social categorization of citizens and the consequences thereof for administrative decision-making. We advance this line of scholarship by theorizing the …
Scholars have recently spent growing attention to what public employees think of citizens, which influences policy implementation through more manifest attitudes and behaviors. The origins of employees' positive and negative associations with …
Which implicit conceptions about typical or ideal characteristics of citizens do public employees have?